At the airport

Check in


Online check-in is available 24 hours prior to the departure of your flight

Save time with On-line check -in. You can use it anywhere with internet access.

You don’t need to print your boarding pass. Just show it on your smartphone or tablet.


  1. Select “Check-in”, enter your last name and your booking reference or ticket number.
  2. Confirm the automatically allocated seat or choose another seat for you or your travel companions.
  3. Get your boarding pass by receiving it on your smartphone as a mobile boarding pass or print it out. Alternatively, you may collect your boarding pass from an airport check-in desk.
  4. Take your baggage to the dedicated "Drop-off" desk at the airports. If you do not have baggage, proceed towards your gate.

Please note that:

  • you should be at the boarding gate at least 30 minutes before the departure time of your flight
  • it is possible to complete the check-in, reprint your boarding pass, change your seat or purchase extra baggage or additional services up to three hours before flight departure.
  • should your phone battery be dead or if you have forgotten your mobile phone, you can still print out a boarding pass at a check-in desk at the airport. This can be done up until 35 minutes before departure
  • To ensure an adequate level of service, check-in for unaccompanied minors and people in need of special assistance should be completed at the airport.

The service is not available for:

  • Children up to 12 years of age
  • Unaccompanied minors
  • Passengers who require special assistance
  • Passengers traveling with special luggage (sports equipment) or with pets



If you have not managed to check-in online, then for your comfort you can do so at the airport.



  • Domestic flights: 35 minutes before flight departure

International medium haul flights: 45 minutes before flight departure

Security check

Security Checks  at the airport are intended to prevent prohibited items and other threats to transportation security from entering the sterile area of the airport and are developed in response to information on threats to transportation security. 

  •  You will be asked to remove personal electronic devices larger than a cell phone from your carry-on bag and place them into a bin with nothing placed on or under them for X-ray screening. Common examples of these devices include laptops, tablets, e-readers and handheld game consoles.
  • Place your coats and any personal items (mobile phone, wallet, electronic devices, belt, etc.) in the trays provided.
  • Walk through the metal detector and cooperate with security personnel if they ask to search you.
  • Security personnel may ask you to remove items of clothing (e.g. shoes) and manually inspect hand baggage.

List of prohibited items:

Without prejudice to applicable safety rules, passengers are not permitted to carry the following articles into security restricted areas and on board an aircraft:

Guns, firearms and other devices that discharge projectiles — devices capable, or appearing capable, of being used to cause serious injury by discharging a projectile, including:

Firearms of all types, such as pistols, revolvers, rifles, shotguns;
- Toy guns, replicas and imitation firearms capable of being mistaken for real weapons;
- Component parts of firearms, excluding telescopic sights;
- Compressed air and CO2 guns, such as pistols, pellet guns, rifles and ball bearing guns; - Signal flare pistols and starter pistols;
- Bows, cross bows and arrows;
- Harpoon guns and spear guns;
- Slingshots and catapults;

Stunning devices designed specifically to stun or immobilise, including:

- Devices for shocking, such as stun guns, tasers and stun batons;
- Animal stunners and animal killers;
- Disabling and incapacitating chemicals, gases and sprays, such as mace, pepper sprays, capsicum sprays, tear gas, acid sprays and animal repellent sprays;

Objects with a sharp point or sharp edge — objects with a sharp point or sharp edge capable of being used to cause serious injury, including:

- Items designed for chopping, such as axes, hatchets and cleavers; - Ice axes and ice picks;
- Razor blades;
- Box cutters;
- Knives with blades of more than 6 cm;
- Scissors with blades of more than 6 cm as measured from the fulcrum;
- Martial arts equipment with a sharp point or sharp edge;
- Swords and sabres;

Workmen’s tools — tools capable of being used either to cause serious injury or to threaten the safety of aircraft, including:

- Crowbars;
- Drills and drill bits, including cordless portable power drills
- Tools with a blade or a shaft of more than 6 cm capable of use as a weapon, such as screwdrivers and chisels;
- Saws, including cordless portable power saws;
- Blowtorches;
- Bolt guns and nail guns,

Blunt instruments objects capable of being used to cause serious injury when used to hit, including:

- Baseball and softball bats;
- Clubs and batons, such as billy clubs, blackjacks and night sticks;
- Martial arts equipment;

Explosives and incendiary substances and devices - explosives and incendiary substances and devices capable, or appearing capable, of being used to cause serious injury or to pose a threat to the safety of aircraft, including:

- Ammunition;
- Blasting caps;
- Detonators and fuses;
- Replica or imitation explosive devices;
- Mines, grenades and other explosive military stores;
- Fireworks and other pyrotechnics;
- Smoke-generating canisters and smoke-generating cartridges;
- Dynamite, gunpowder and plastic explosives;


In order to aid controls  at the airports, it is necessary:

- show  airport security staff all the liquids transported in hand baggage

Liquids  include:

- water and other beverages, soups, syrups
- creams, lotions and oils
- perfumes
- sprays
- gels, (bath, shower and hair products included)
- Shave creams and deodorizers
- Products with paste texture, toothpaste included
- Blends of liquids and solids
- mascara

You may carry a small amount of liquid inside your hand baggage in containers no larger than 100 ml or equivalent (100 g). The containers must be put into sealable transparent plastic bags with a capacity not exceeding 1 l or approximately 18 x 20 cm in size. Each passenger may carry on only one such plastic bag.


For Lumiwings flights, the boarding gate closes 15 minutes before the flight departure time. This time may be different in some airports. The boarding time and the gate number are indicated on your boarding pass and on the various screens. As the gate number might change, please listen to the announcements and check the information screens in the airport.

On your boarding pass you will find the following information:

  • The departure time of your flight;
  • The name of the terminal where you need to go;
  • The number of your boarding gate – please bear in mind this can sometimes change, so keep an eye on the airport information screens to ensure you are in the right place;
  • Your allocated seat number;
  • The class you are flying in.
Passenger behavior on board

A passenger on board of an aircraft must comply with the following:

  • Follow the orders of the captain or those given by other crew members of the crew on behalf of the captain, with regard to flight and passenger safety on board  an aircraft, safety of the equipment, services, as per the clauses of the air transportation agreement;
  • Take the seat allocated on the boarding pass; with the view of ensuring inflight safety or take a seat as instructed by a cabin crew member ;
  • Place hand luggage in the designated lockers;
  • Fasten seat belts when the “Fasten the seat belts” is on and leave them fastened until the sign switches off.

 On board an aircraft it is prohibited to:

  • Take drugs, smoke tobaccos (nasvay, etc.), this includes electronic cigarettes;
  • Exceed the norm of  of alcohol consumption, regardless of weather the latter is offered by the carrier or acquired in duty free shops;
  • Enter  the cockpit;
  • Prevent members of the cabin crew from currying out their duties  or disrupt them in any way;
  • Use electronic devices and means of communication during the flight, take - off and landing;
  • Take anything from onboard the aircraft or damage the property of an aircraft (blankets, headrests, kitchen equipment, electrical gadgets, safety jackets, etc.);
  • Disturb other passengers without reason;
  • Change seats with the permission of the cabin crew, unless instructed to do so.


The air transportation agreement between the carrier and a passenger, can be terminated by the former at any point of the route in the event that the Rules of conduct for passengers be broken in order to avoid security threats to the flight, lives or health of people or their properties.

Contact us by

Contact the call center for your country

and all other countries

Office Hours:
  • Mon-Fri 09:00-18:00
  • +39 3314145456


For any flight request


We offer discount fares for group bookings made up of at least 10 passengers


If you wish to book a charter flight or an ACMI


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Please check the BAGGAGE section